RDSS Troubleshooting Guide

RDSS Troubleshooting Guide#

This guide describes how to fix common issues with using the Research Data Storage Service (RDSS). If you don’t see your specific issue here, or still need help after troubleshooting, contact us.

I Can’t Connect to RDSS#

If you are the only user that has access to the share who is having this problem, follow the steps below. If no one can connect to the share, the share may have been configured improperly; email rdss-help@northwestern.edu .

Are You Connected to the Correct Network?#

You can connect to RDSS from on or off campus, but RDSS only accepts network connections from a specific range of IP addresses. Your IP address is determined by how you’re connected to the internet. Check that you are connected to an approved network.

If you cannot connect to RDSS while using a wired campus Ethernet connection, contact your local IT support for assistance. You can find this information under “Schools and Units” on the right-hand side of the main Service Manager Portal page .

Do You Have Access to the Share?#

To connect to RDSS, a share owner or manager must have given you access to the share you’re trying to access.

  • For RDSS users, check with the share owner to make sure that they have granted you access to their RDSS share. If you don’t know who owns the share you are trying to access, email rdss-help@northwestern.edu

  • For FSMResFiles users, contact Feinberg IT to determine if you have access to the folder you are trying to access.

Have You Updated Your NetID Password Lately?#

If you have updated your NetID password recently, your computer might be trying to connect with your old password.

Is Your Connection Request Reaching the RDSS server?#

Firewall rules can prevent your computer from communicating with RDSS servers. For example, RDSS uses the CIFS protocol, which uses TCP port 445. Make sure your firewall rules allow traffic through that port. Email rdss-help@northwestern.edu if you think this may be an issue, and we can walk you through how to troubleshoot.

I Can’t Write Files to RDSS#

If you have been able to read/write to the share in the past

If you can connect to RDSS but are unable write files, try disconnecting the share and then reconnecting the share.

If you have never been able to read/write files to RDSS

If others who have access can read/write to the share, make sure you have access to the share:

  • For RDSS users, check with the share owner to make sure that they have granted you access to their RDSS share. If you don’t know who owns the share you are trying to access, email rdss-help@northwestern.edu

  • For FSMResFiles users, contact Feinberg IT to determine if you have access to the folder you are trying to access.

If no one can read/write to the share, your share may have been configured improperly, email rdss-help@northwestern.edu .

I Can’t See My RDSS Files in Globus#

Remount the Share to the Data Transfer Node#

The most common reason why users can’t see their RDSS files in Globus is that they don’t have their share mounted on the Globus node. If you’re getting a “permission denied” error, this might be the case. See Using the RDSS Globus Endpoint for instructions on how to mount your share.

Reconfigure your Mount Point#

If your share is mounted on the Globus data transfer node, your mount point may be set incorrectly. This is most commonly an issue for users of FSMResFiles. If you are seeing some of the files you should have access to but not others, this might be the case. Email globus-help@northwestern.edu with the full path of each share/folder you need access to.

See the Globus RDSS Troubleshooting section for more information.