Globus Troubleshooting

Globus Troubleshooting#

This guide describes how to fix common issues with using the Globus and how to resolve them. If you don’t see your specific issue here, or still need help after troubleshooting, contact us.

RDSS Collection#

This section covers how to fix common issues with the RDSS collection.

I get a “permission denied” error when I try to access my files#

Seeing a “permission denied” error when trying to access a folder on the Quest RDSS collection (below) means that Globus does not think you have permission to see the folder you’re trying to access.

Globus permission denied error

The two most common reasons for this are:

Do you have access to the file or folder on RDSS/FSMResFiles?#

To check whether you have access on RDSS/FSMResFiles, connect to your shared drive on your computer and see if you have access. If you do not,

Is your RDSS share mounted to qglobus12?#

Occasionally, the Quest RDSS Globus data transfer node (qglobus12) has to be restarted for system maintenance, which causes your share(s) to become unmounted. They cannot automatically re-mount because we do not save your user credentials permanently on the machine. Please see instructions in the Mounting your RDSS/FSMResFiles share section above for details.

If neither of these methods solve your problem, email globus-help@northwestern.edu and we will help you troubleshoot.

I can’t navigate to the folder I need in the Globus interface#

When we set up access to the Quest RDSS Globus collection for users, users choose which folders they want to be accessible to Globus. To add a location, request share configuration using this form

OneDrive/SharePoint Collection#

This section covers how to resolve common problems with the Northwestern OneDrive/SharePoint - High Assurance collection.

My file transfer fails because of a checksum error when I try to send a Microsoft Office Document to a SharePoint library.#

By default, SharePoint changes the metadata on MS Office files when they are moved into a SharePoint library. This change to the metadata changes the file checksum that Globus relies on to check file integrity. Here are two options to resolve this issue:

  1. Deactivate the checksum verification feature: This is the simplest way to work around this issue, however you risk missing file integrity problems that are unrelated to SharePoint changing the file metadata. We do not recommend using this option if you are transferring large files, large batches of files, and non-MS Office documents.

    • Click on Transfer & Timer Options in the middle of the File Manager window.

    • Then, check the box next to “do NOT verify file integrity after transfer”.

    • Your transfer should complete without the checksum error

  2. Turn off the SharePoint feature that changes the metadata: This process has to be done using the SharePoint API by an administrator. Please contact globus-help@northwestern.edu with the subject “ SharePoint Globus checksum error” for help with this process.

I can’t see a SharePoint Library I have access to in the Globus web interface.#

If you do not see a SharePoint Library you have access to in the Shared Libraries folder, please check that you are following the Library by clicking the star next to the library at https://nuwildcat.sharepoint.com/ .

**If you are following the library and still don’t see it in Shared Libraries, **

  • Make sure that the site you are following has a document library that contains files

  • Try unfollowing and refollowing the SharePoint site.

If none of these strategies work, email globus-help@northwestern.edu with the subject “Can’t see SharePoint library in Globus” and we will help you troubleshoot the issue further.